Join host Ken Taylor as he sits down with industry expert Darragh McGillicuddy, Founder of McGillicuddy Hospitality as they reminisce over lessons learnt from the hotel industry and their roles in shaping drinking & dining experiences at sea. Offering insight into the impact of F&B on passenger experience onboard and how clarity in brand standards and service excellence contribute to guest satisfaction and loyalty.
Darragh highlights the unique challenges and opportunities of small ship F&B programmes and culinary teams, and the crucial role that onboard crew play. The pair discuss leadership programmes and team culture, and the invaluable role these can play in maintaining gold standards and brand quality.
Tune in for behind-the-scenes anecdotes and practical advice for setting cruise F&B teams up for success and service excellence.
