Seatrade Cruise News is part of the Informa Markets Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Scenic offers incentives to Crystal Cruises travel advisors, clients

CRUISE_Scenic_Eclipse_Antarctica.jpg
The Scenic Group includes Scenic Eclipse, pictured here in Antarctica
Scenic Group USA reported a positive response to its incentives for Crystal Cruises travel advisors and their clients.

'Our hearts go out to all the employees and crew members of Crystal Cruises as they have been a longstanding member of the cruise industry family and, although they are competitors, we have always been impressed with their outstanding brand and professionalism,' Ann Chamberlin, VP sales for Scenic Group USA, wrote in a recent email to travel advisors.

'We understand that those of you who have booked clients on these canceled cruises are experiencing distress of your own by not being able to deliver on the promises of someone’s dream vacation for reasons of which you have no control. All of us at Scenic would like to propose a solution that we feel can mitigate the impact this news has had on you and your clients,' the email continued.

Discounts 

Crystal passengers whose travel plans are impacted can get up to $750 per person off a Scenic river cruise or up to $1,000 per person off an ocean cruise. Scenic also is offering a reduced deposit of $250 per person on river cruises. Details are here

Bonus commission

As well, Scenic will pay travel advisors a 2% bonus commission for bookings coming from existing Crystal clients. This offer is valid through March 31.

Scenic reported a 'very positive' response from travel advisors.

'The whole Scenic booking process was great and the booking agents who helped me were amazing,' said Bob Papkin of Bob's Ultimate Travel LLC. 'The air department found a better deal for my clients than my usual air sources, and they were extremely knowledgeable. Scenic had the whole rebooking done in 30 minutes, and my clients saved an additional $2,000 and they are thrilled.'

Scenic Group includes Emerald Cruises, Scenic Luxury Cruises & Tours, Mayflower Cruises & Tours and Evergreen Tours.

Hide comments
account-default-image

Comments

  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
Publish